Refund policy

Refund and Replacement Policy

Every Greater Canadian Outfitters product is made especially for you when you order. Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size or colour selection, or a change of mind.

Please review the product description and size guide carefully before placing your order.

Damaged, defective or incorrect products

Please inspect your order when it arrives. If your product is damaged, defective, misprinted, or you receive the wrong item, contact us at srosove@gmail.com within 30 days of delivery.

Include:

  • Your order number

  • A description of the problem

  • Clear photographs showing the product and the issue

If the claim is approved, we will arrange a replacement or refund at no additional cost. You generally will not need to return the defective product unless we specifically request it.

Lost packages

If your package has not arrived and the estimated delivery date has passed, contact us at srosove@gmail.com. We will review the tracking information and work with our fulfillment provider to resolve the issue.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate delivery address. If an order is returned or cannot be delivered because the address supplied was incorrect or incomplete, additional shipping charges may apply to have it resent.

Exchanges and sizing

Because each item is made to order, we cannot offer exchanges when the wrong size or colour was selected. Please consult the applicable size guide before purchasing.

If we sent a different size or colour from the one shown in your order confirmation, contact us within 30 days so we can correct it.

Cancellations

Orders enter production quickly. Contact us immediately if you need to request a cancellation or change. We cannot guarantee that an order can be changed or cancelled once fulfillment has begun.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to appear. Processing times vary by bank or credit-card provider.

If more than 15 business days have passed since your refund was approved, contact us at srosove@gmail.com.

Gift cards

Gift cards are non-refundable, except where required by law.

This policy does not limit any rights available to you under applicable consumer-protection law.

Questions

For questions about an order, replacement or refund, contact:

srosove@gmail.com