Shipping policy

Shipping Policy

Where we ship

Greater Canadian Outfitters currently ships to addresses in Canada and the United States.

Made-to-order production

Every product is made to order. Please allow time for your order to be produced before it ships. Production time is separate from shipping time.

Delivery estimates shown during checkout are estimates and are not guaranteed. Delivery may take longer during holidays, product launches, severe weather, carrier disruptions or periods of unusually high demand.

Shipping charges

Shipping charges are calculated and displayed at checkout before payment. Charges may vary depending on the products, destination and number of items ordered.

Tracking

When your order ships, you will receive a shipping-confirmation email containing tracking information when tracking is available. Please allow a short period for the carrier’s tracking system to update.

Multiple shipments

Products in the same order may occasionally be produced at different facilities or shipped separately. If this happens, you may receive more than one package and tracking number. You will not be charged additional shipping after your order has been placed.

Incorrect or incomplete addresses

Customers are responsible for entering a complete and accurate delivery address. Please contact us immediately if you notice an error.

Once fulfillment or shipping has begun, we may be unable to change the address. If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend it.

Delayed or lost packages

If your package has not arrived after its estimated delivery period, check the tracking information and then contact us at srosove@gmail.com with your order number. We will work with our fulfillment provider and the carrier to investigate.

Customs and import charges

International shipments may be subject to customs duties, import taxes or handling charges imposed by the destination country. Unless collected during checkout, these charges are the customer’s responsibility.